Terms and Conditions

Introduction
Welcome to Red Ride! By using our website and booking services, you agree to be bound by the following terms and conditions. Please read them carefully.

1. Services

Red Ride provides premium transportation services, specialising in Umrah transport and sightseeing tours in Makkah and Madinah. We cater specifically to tour operators and travel agents, offering seamless travel solutions for their clients.

2. Booking & Payment

• Booking: All bookings must be made via our website or by contacting our customer support team. A booking confirmation will be sent upon receiving payment or a deposit.
• Payment: Payment for services must be made in full before the scheduled travel date unless otherwise agreed upon.
• Cancellation: Cancellations must be made at least 72 hours in advance. A cancellation fee may apply.

3. Liability

Red Ride is committed to providing safe and reliable transportation. However, we are not liable for any delays or disruptions caused by factors beyond our control (e.g., weather conditions, road closures, or force majeure events).

4. Customer Responsibilities

• Accuracy of Information: Customers are responsible for providing accurate details when making bookings, including personal information, travel dates, and contact details.
• Behaviour: Red Ride reserves the right to refuse service to individuals whose behaviour is disruptive or dangerous to themselves, our staff, or other passengers.

5. Privacy & GDPR Compliance

Red Ride is committed to protecting your privacy. We comply with the UK’s General Data Protection Regulation (GDPR) and ensure that your personal data is collected, stored, and processed securely.

• Data Collection: We collect personal information when you use our services (such as name, contact details, and payment information). This is necessary for processing bookings and providing customer support.
• Data Usage: Your personal information will only be used to process bookings, provide services, and communicate with you regarding your travel needs. We will not share your personal data with third parties without your consent unless required by law.
• Your Rights: Under GDPR, you have the right to access, correct, or delete the personal data we hold about you. You also have the right to object to the processing of your data. To exercise these rights, please contact us at cs@redride.co.uk.

6. Cookies

Our website uses cookies to enhance your experience and help us improve our services. By continuing to use our website, you consent to our use of cookies as outlined in this policy.

• What Are Cookies?: Cookies are small text files that are stored on your device when you visit our website. They allow us to recognise your preferences and improve your experience.
• Types of Cookies We Use:
  • Necessary Cookies: Essential for the operation of the website (e.g., for security and navigation).
  • Performance Cookies: Help us understand how visitors use the website, which pages are visited, and any errors encountered.
  • Functionality Cookies: Remember preferences such as language settings or login details to enhance user experience.
  • Targeting/Advertising Cookies: Used to track your browsing habits and provide you with personalised ads.
• Managing Cookies: You can manage your cookie settings through your browser preferences. You can choose to disable cookies or receive notifications when cookies are being used, but doing so may impact your user experience.

7. Third-Party Links
Our website may contain links to third-party websites. Red Ride is not responsible for the content or practices of these external sites. We encourage you to review the terms and privacy policies of any third-party websites you visit.

8. Changes to Terms

Red Ride reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Contact Us

If you have any questions about these terms and conditions or our privacy practices, please contact us at:

• Email: cs@redride.co.uk
• Phone: +44 7531 218962 (UK) / +966 50 942 9389 (Saudi Arabia)

GDPR & Privacy Policy

What Data We Collect

We collect personal data, including:

• Name
• Contact details (email, phone number)
• Payment information
• Travel details (dates, locations)

How We Use Your Data

We use the data you provide to:

• Process bookings and payments
• Provide customer support
• Send booking confirmations and travel-related updates
• Improve our services

Data Security

We take the security of your data seriously. All personal information is securely stored and encrypted as required by GDPR standards.

Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can request corrections to any inaccuracies in your personal data.
• Erasure: You can request that we delete your data, subject to certain conditions.
• Restriction: You can ask us to limit how we process your data.
• Portability: You can request a copy of your data in a format that can be transferred to another service provider.

To exercise your rights, please contact us at cs@redride.co.uk.

Cookie Settings

We use cookies to enhance your experience. You can manage cookie settings through your browser at any time. Disabling cookies may affect certain functionalities of our website.

These terms and conditions, along with our privacy policy and cookie settings, have been updated to comply with UK law and the GDPR regulations. Please review them regularly, as they may be subject to changes.